You can't do this at the moment but if you think this could bring value to your company, please submit a feature request here

The reason why we store all of the Slack (and Teams) data in ConnectWise Manage, is that your ConnectWise Manage is designed to be your single source of truth about a particular incident or company. While Slack messages and channels disappear in the billions of messages we send everyday, Managed Service Providers can still view their data in the ticket that is linked to either the dynamic channel or the thread.

Over time, this will create a knowledge base based on how people have solved other issues.

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