Getting ChatGenie set up to start sending tickets is quick and easy.
When you sign up for ChatGenie you will be prompted to connect ConnectWise Manage and either Slack or Microsoft Teams, depending on the one you use.
ConnectWise Manage API Keys
Login to your ConnectWise
Press on your name on the top right hand corner
Press on "My Account"
Once on your account page, you should see a tab called "API Keys", click on it
Press the "+"
In description enter "ChatGenie"
Press the Save Icon and it will generate your Public and Private Keys
In the ChatGenie Application you will need to enter both of those as well as your host name (the web url for your ConnectWise) and your company name!
Once you are completed with ConnectWise integration, you can choose either Slack or Teams
Press on Slack logo
We will ask you for a set of permissions, we only ask for the minimum of what we need!
Microsoft Teams Authorization
Teams is currently in Beta and the app installation process requires a manual installation.
Press on Microsoft Teams logo
We will ask you for a set of permissions
Once completed, you will land on the ChatGenie bot inside of Teams
Please write "Hello" to the bot
If you are unable to write to the bot follow these steps in Microsoft to allow for permissions: Allow Sideloading of Apps in Microsoft Teams
It will respond to you with a "Sign In" button
Please press on this button and you will be directed to ChatGenie
There you will be presented with a download to install the app
Install the app in to your Teams
Please let us know if you have any issues signing up by emailing us at [email protected]